Resources tagged customer service

Fleet Management Buyer's Guide
Fleet Management Buyer's Guide

Find out how GPS fleet tracking works and how to find the right solution for your business with our Buyer's Guide.

Ebook Business management

How Smart Video Fuels Smart Business
How Smart Video Fuels Smart Business

Learn how video solutions with intelligent analysis capabilities can help benefit your drivers and enhance safety programs.

Ebook Safety & security

Smart Video, Smart Drivers: Modern Fleet Safety
Smart Video, Smart Drivers: Modern Fleet Safety

Dash cams and smart video backed by AI and machine learning is helping businesses make impactful changes, especially when integrated with...

Safety & security

Smart Video, Smart Drivers: Modern Fleet Safety
Smart Video, Smart Drivers: Modern Fleet Safety

Dash cams and smart video backed by AI and machine learning is helping businesses make impactful changes, especially when integrated with...

Smart Video, Smart Drivers: Modern Fleet Safety

Dash cams and smart video backed by AI and machine learning is helping businesses make impactful changes, especially when integrated with telematics technology.

Safety & security

More Than Just Dots on a Map

This eBook guides you through four key reasons to use asset tracking, new technology and different hardware options .

Ebook Vehicle & equipment management

How Artificial Intelligence Impacts Field Service

The predicted industry shifts that will be made possible by AI and machine learning within the next ten years are leaving many owners wit...

Business management

Government Fleets Transform with Data Insights

Whether it’s for analyzing the effectiveness of programs and activities or making data-driven decisions, access to performance metrics an...

Vehicle & equipment management

Go from Reactive to Strategic in Field Service

Field Technologies’ special issue “Embracing Modern Field Service” dives deep into how and why a strategic approach that intentionally ca...

Business management

Report: Embracing Modern Field Service

Field service organizations (FSOs) are facing increased pressure to meet customer demands, improve efficiency and reduce repeat trips. Fi...

Ebook Business management

How Artificial Intelligence Will Move Trucking

AI is making businesses smarter and trucking more efficient, cushioning the bottom line for many companies and helping them proactively a...

Safety & security

Webinar: Digital Transformation for Profit Growth

The webinar, “Increase Business Profits with a Digital Transformation,” sponsored by Verizon Connect, focused on digital transformation i...

Business management

Field Service Management Buyer’s Guide

Software can be complex, but the buying process doesn’t have to be. Get our checklists, tips and steps to researching and purchasing the ...

Ebook Business management

What Makes a Best-in-Class Field Service Fleet?

Field service management software eliminates the need to make multiple phone call to learn workers’ locations or to get updates on jobs, ...

Business management

2019 Guide to Asset & Fleet Tracking: Construction

Technology can help improve business outcomes and mitigate challenges in construction by addressing the needs of your fleet, drivers and ...

Ebook Business management

An ROI Checklist: Your Fleet Management Solution

To recognize true ROI from your fleet management solution implentation, it’s important to first define what it means in relation to the u...

Compliance

The unique landscape of oil & gas fleet management

Telematics is uniquely equipped to help oil and gas fleets access these key data points and make them actionable to enhance their busines...

Business management

Nine Ways to Make Truck Fleet Management Smarter

There are plenty of fleet management solutions out there but how many are actually suitable for fleets running heavy-duty trucks? The rea...

Business management

2018 Fleet Tracking Trends Report

Are you tracking? This informative analysis looks at how companies of all sizes navigate GPS tech solutions—and the positive contribution...

Ebook Business management

6 Benefits of Telematics for Public Fleets

From finding fleet funding and streamlining fuel costs to grappling with vehicle utilization and maintenance, public fleets are often for...

Business management

Key to Sustainability and Growth: Your Back Office

We’re offering a few suggestions on how using telematics in your home office can help cut costs, while promoting growth and sustainabil...

Business management

Your 2019 Resolution: A Data-Driven Fleet

Explore how the right fleet management software provides reports that can help translate mountains of data into truly actionable insights...

Business management

Prepare for the Season of Greater Driving Hazards

As colder months and harsh weather creep in and traffic increases due to holiday travel, it’s the perfect time to prepare your fleet driv...

Safety & security

Evaluate Your Year with These Key Fleet Metrics

Evaluate your year in field service with these key metrics from your telematics solution to help you optimize operations for increased pr...

Business management

A Look Back at Trucking Fleet Trends

Let's take a look back at the challenges and opportunities that trucking companies have faced and examine how telematics technology can h...

Business management

Government Fleets Must Prepare for a Digital Future

The right fleet management technology can help government fleets of any size rise to these challenges and also help them prepare for futu...

Business management

3 Signs of a Mediocre Fleet

Whether you work in HVAC, plumbing, landscaping, as an electrician or in another service-based field, if you truly want your business to ...

Business management

Smooth Implementation Part 2: Make It Pain-Free

These five steps will help you manage a smooth transition into a system that affects everyone in your business, including your customers,...

Business management

Evergreen Future of Mobile Workforce Management

GPS fleet tracking solutions have grown to be an integral mobile tool and distinct competitive advantage for managers of fleets of all si...

Business management

What Top-of-the-Line Fleet Safety Looks Like

Take a look at what top fleets are doing in this highly competitive space to implement the latest technologies to enforce safe driving be...

Safety & security

How Government Fleets use Telematics to Help Reduce Costs

Lowering operational costs and improving efficiency are two top priorities of government fleets.

Ebook Business management

6 Ways to a Safer Fleet

Every fleet wants to be safer, but what does that mean for your daily habits? How do you implement changes with drivers to encourage bett...

Ebook Business management

Fleet Connections Report: The Data-Driven Fleet

In the new edition of Fleet Connections, our analysis of report utilization by 720 fleets comprising 27,347 vehicles in the United States...

Business management

Fleet Connections 2018: The Data-Driven Fleet

How does your company compare to others when it comes to its use of fleet technology? How might your company take advantage of fleet data...

Ebook Business management

3 Routes to Fleet Manager Failure

Though the core duties of a fleet manager range from vehicle maintenance and driver safety to overall organizational compliance, with so ...

Business management

Signs You’re Ready to Implement Telematics

GPS fleet tracking can provide the data-based insight into your operations that helps you make educated business decisions as you reach f...

Business management

Landscapers: Weather the Risks of Snow Removal Season

As landscaping organizations prep for the winter season, they face business model changes, rising insurance premiums and operational risk...

Business management

Leading the Way in Fleet Management

Berg Insight names Verizon Connect as the clear leader in the fleet telematics space both from a global perspective and in the Americas s...

Business management

3 Signs That Your Vehicle Needs a Sick Day

Staying on top of vehicle care can be hard if you don’t know how to recognize the signs of a problem. Here are 3 ways to tell if a vehicl...

Vehicle & equipment management

Doing More with Less

As your business grows you might think the only way to meet the increased demand is buy more trucks and hire more drivers but there’s ano...

Ebook Business management

Technology Innovation Driving Fleet Modernization

businesses that use data in an actionable way will be the survivors and those who ignore industry progress through technological integrat...

Business management

Why Safety Will Never Be Fully Automated

Contrary to the belief that driver assist technologies will make human attention unnecessary, it’s imperative every driver, professional...

Safety & security

[Webinar] Recap: Orchestrating the Supply Chain

Transport Topics hosted a webinar led by Senior Features Writer Daniel Bearth and Associate News Editor Dan Ronan, with a candid convers...

Business management

5 Signs You're Ready for Telematics

You’ve looked into GPS fleet tracking, and you’re on the fence for one reason or another. You’re not sure your business is large enough t...

Ebook Vehicle & equipment management

Building the Case for Construction Asset Tracking

Construction companies, equipment leasing firms and equipment manufacturers can also benefit from installing GPS devices on non-powered a...

Vehicle & equipment management

TSI: Is Doing Good Good for the Bottom Line?

Telematics software offers two key ways—safety and compliance—oil and gas businesses in particular can demonstrate a positive impact.

Business management

Ask the Expert: Service and Support

Verizon Connect discusses service and support to help customers maximize ROI on fleet or field service management.

Business management

Data Privacy Day: Focus for Fleet Managers

In a world where we’re more connected than ever in our private as well as professional lives, phrases like “Big Data” and “data privacy”...

Safety & security

Bill Howe Plumbing Reduces Annual Accidents by 87%

Bill Howe Companies (plumbing, HVAC and flooding and restoration services) improved safety scores and productivity with GPS fleet trackin...

Case study Safety & security

What Is Telematics?

Telematics is the technology of sending, receiving and storing information related to remote objects, such as vehicles, via telecommunica...

Ebook Business management

Landscapers Tackle Their Challenges on the Turnaround Tour

During the recent National Association of Landscape Professionals (NALP) LANDSCAPES 2017 conference and GIE+EXPO, attendees were treated ...

Business management

National School Bus Safety Week

Last week was annual National School Bus Safety Week, meaning the safety of students traveling to and from school was top of mind for sch...

Safety & security

How we helped a feed supplier improve productivity

Download this case study to learn how Witmer Feed improved productivity with gps fleet management software from Verizon Connect, see how ...

Case study Business management

Steve Hilker Trucking experiences superior customer service, easy a...

Steve Hilker Trucking, a livestock delivery company, installed Verizon Connect GPS tracking and improved customer service and reporting c...

Case study Team management

Robbins Towing keeps better track of their trucks with GPS fleet tr...

Robbins Towing implemented GPS vehicle tracking after having a call about an employee's odd location. With Verizon Connect, they keep bet...

Case study Business management

Verizon Connect helps Paul Davis Restoration cut wasteful spending

After installing GPS fleet tracking software, Paul Davis Restoration experienced many benefits including payroll savings and insurance pr...

Case study Business management

Papalia Plumbing and Heating renews their contract with Verizon Con...

To maintain a high level of customer satisfaction, Papalia Plumbing & Heating implemented the Verizon Connect GPS fleet tracking system. ...

Case study Business management

Medical Equipment Company Upgrades Its Experience

National HME Switches to Verizon Connect for Price, Product Functionality and Customer Service

Case study Business management

Larry's Limousine stays on the road with help from Verizon Connect

Larry’s Limo Helped by GPS Tracking Solution from Verizon Connect and have stayed continually informed of their drivers’ locations. Read ...

Case study Business management

J. Carey Logging improves their DOT safety scores with Verizon Connect

J. Carey Logging implement Vehicle Tracking from Verizon Connect, saving in fuel and reducing idling. Read more about their story and le...

Case study Compliance

Fettes, Love & Sieben has streamlined operational procedures and sa...

Increased RevenueFettes, Love & Sieben is a plumbing and heating contractor located in Chicago, Illinois and employs approximately sixty-...

Case study Business management

Di-Tech International uses Verizon Connect GPS fleet tracking to im...

Di-Tech International decided they needed to better service clients through improved dispatching and routing efficiencies.

Case study Team management

Dallas Plumbing Company Slashes Costs by Switching to Verizon Conne...

Dallas Plumbing uses GPS fleet tracking from Verizon Connect to lower costs, increase efficiency, and grow in the competitive Air Conditi...

Case study Team management

Fleet Tracking Keeps Drivers Safe and Helps Deliver More Packages O...

Delivery truck tracking helps DR Sherry save on fuel & increase the number of deliveries trucks can make per day. GPS has helped their tr...

Case study Business management

Crane Transport Enhances Customer Service and Improves Compliance w...

Crane Transport improves driver visibility, customer service and compliance with the help of Verizon Connect. They have since become safe...

Case study Compliance

Camping Companies, Inc., Controls Its Mobile Workforce

Camping Companies was looking for a GPS Tracking System to better service its clients and manage employees in the field

Case study Team management

B C S Fence Builds Customer Service Reputation with GPS Fleet Tracking

BCS Fences Improves Customer Service with GPS from Verizon Connect. The company relies on customer referrals to grow business, learn how ...

Case study Team management

ACRT Leaves Previous GPS Provider for Verizon Connect Superior Feat...

ACRT Leaves Previous GPS Provider for More Features, Increased Reliability and Superior Customer Service With Verizon Connect.

Case study Safety & security

How 1-800-GOT-JUNK Boosted On-time Arrivals and Revenue with Verizo...

Using Verizon Connect has helped 1-800-GOT-JUNK outperform their competitors by increasing the accuracy of arrival times improving dispat...

Case study Business management

Avoid the Trickle-Down Effect: A Broken-Down Fleet

Do you know the impact on your fleet of having just one broken down fleet vehicle? Learn how a GPS tracking solution can help you stay o...

Vehicle & equipment management

Eliminate Paperwork to Get More Done

Using field service software eliminates paperwork tasks that suck up so much of the workday, giving you time back in your day for the imp...

Business management

Effects of Harsh Driving and Missed Maintenance

Read how harsh driving costs your business & how GPS fleet tracking helps you monitor driver behavior and fleet maintenance needs, saving...

Vehicle & equipment management

Helping BMC focus on safety and service

"We service our customers better than anyone in the industry," says Dan Daly, director of operations support at BMC. It is this mantra th...

Case study Safety & security

Built-in fleet management system - Making it easy to do more

Flex Fleet has over 1,700 trucks in its fleet, which are rented out to customers and then turned back out to the secondary market. Verizo...

Case study Business management

Right-sizing restock routes is helping Pugs grow

With more than 130 drivers regularly restocking thousands of outlets throughout the U.S., it's critical to make sure restocking of Pugs G...

Case study Business management

Smart logistics give Alliance Radiology a reputation for reliability

Alliance Radiology has been supporting healthcare providers for over 30 years and they know well that the industry demands special attent...

Case study Team management

How to Take Advantage of Telematics for Your Fleet

Telematics might be one of those industry buzzwords that many people use, but few know what it means. Telematics is actually the converge...

Business management

Safe food, safer drivers - FreshDirect does both with Verizon Connect

FreshDirect, with a fleet of more than 300 trucks, is an e-grocer that serves the New York metropolitan area. Customers order farm-fresh ...

Case study Business management

Monitoring More Than Just Vehicles with GPS Asset Tracking

GPS tracking is an indispensable fleet management solution that can help to boost efficiency and improve fleet safety. However, the resou...

Business management

Why Are Metrics So Important to Your Fleet Safety Program?

Measuring fleet safety can seem more art than science. How do you know your fleet is safe? Is it merely the absence of accidents? Is it j...

Safety & security

2015 Fleet and Vehicle Management Survey Findings

More than 1,100 business owners, fleet operators, and general managers participated in a recent survey about their biggest fleet manageme...

Business management

Enterprise Fleet Management Solutions

The larger your company, the more important it is to track the location of your vehicles and equipment. Through GPS tracking and wireless...

Business management

5 Elements of an Effective Fleet Safety Program

Our guest blogger Brad Penneau brings nearly 30 years of motor carrier safety, compliance, risk management and operations experience. Bra...

Safety & security

The Evolution of Fleet Managers

It'۪s becoming increasingly common to see tasks traditionally performed by humans now done by technology or computers. Many fear that som...

Business management

Top 8 Challenges Enterprise Fleet Managers Face

Large enterprise companies that cover a vast area, own thousands of vehicles, and are responsible for a huge number of drivers across sev...

Business management

Enterprise Fleet Management Dashboard: Tame Big Data

As telematics enters the era of big data and the connected Internet of things, fleet managers are staring down the barrel of an informati...

Business management

GPS vs. Telematics: How Do They Compare?

You are probably familiar with the average GPS device; maybe it’s a Garmin, a Navman or even a smartphone running something like Google M...

Business management

GRITIT streamlines its operations in the field and provides additio...

While most Britons are enjoying their summer holidays, GRITIT is hard at work getting ready for the long, cold winter months ahead. It's ...

Case study Business management

4 Ways Customer Feedback Can Improve Your Business

See four ways you can use customer feedback to improve your business. Verizon Connect offers several tips to help your business measure c...

Business management

Do You Know the True Cost of Fleet Accidents?

Worker safety is of paramount importance to employers, employees and government authorities. When you consider that 5,071 workers died o...

Business management

Driver Scorecards Improve Safety and Reduce Operational Costs

If you collected baseball cards as a kid (or maybe still do), the most distinctive attribute of that baseball card after the picture on t...

Safety & security

Driving: One of the Most Dangerous Oilfield Jobs

You might think there are jobs on an oil or gas field that are a lot more dangerous than driving.These guys are working with menacing equ...

Safety & security

Telematics Solutions for New Fleet Vehicles

In the past getting telematics for your fleet was often a complicated process. Aftermarket hardware installations, rewiring vehicles, dow...

Business management

How Telematics Can Improve Your Construction Business

Construction can be a tough industry to succeed in — tight project deadlines, demanding work conditions and challenging building projects...

Business management

Do You Know How Good Your Drivers Really Are?

Do you know how good your drivers really are? Here are ten performance indicators you should watch!We all know there are challenges with ...

Team management

Lampson International tracks heavy equipment with GPS solution

Real-time monitoring helps Lampson International improve crane rental operations. Companies that rent and service heavy equipment have a ...

Case study Business management